The right message through relevant channels during every phase of the customer journey. Personal content for your audience based on their interests, this makes your brand awesome!
goals, strategy, tactics.
By defining your dreams, wishes and goals we will create a strategy focused on the customer journey, where communication isn't bound to a single channel.
Even when you are targeting your entire audience, you're still simply speaking to a single person. But who is this person? Customer contact moments contribute to the collection of valuable data about your customers. This data can then be used to communicate the right message through the right channel in each phase of the customer journey.